Refund policy

Last updated: July 23, 2026

30-Day Replacement & Refund Policy

We have a 30-day replacement and refund policy, which means you have 30 days after receiving your license key to request a replacement or refund.

Because all of our products are delivered digitally, no physical item needs to be sent back. Our team will first try to resolve any issue with a working replacement key. If a replacement is not possible, or you do not wish to receive one, we will issue a full refund.

Eligibility

To be eligible for a replacement or refund, your license key must meet the following conditions:

  • The license key has not been successfully activated.
  • The license key is defective, invalid, or cannot activate the product.
  • You received the wrong product or version from what was ordered.

Since our products are 100% digital, the license key must be unused and in its original delivered state. You will also need the receipt or proof of purchase (order confirmation email is sufficient).

How to Request a Replacement or Refund

To start a request, contact us at info@dotkeys.net and include:

  • Your order number
  • The product name and (if available) the license key
  • A short description of the issue
  • Screenshots of any error messages or activation attempts

Because our products are digital, no physical return is required. Once your request is approved, we will either send a working replacement key or process your refund — whichever you prefer and we are able to provide.

Please do not share your full license key in plain-text emails. Our support team will guide you on how to securely submit the key for verification.

Items or issues sent to us without first requesting a return through the above channel will not be accepted.

Damages and Issues

Please inspect your order and attempt to activate your license key immediately upon receipt. Contact us right away at info@dotkeys.net if any of the following occur:

  • The license key is defective, blocked, or cannot be activated.
  • You received the wrong product, edition, or version.
  • The license key is reported as already used or invalid by Microsoft.

In these cases we will first attempt to provide a free replacement key. If a replacement cannot be provided or you do not want one, we will issue a full refund.

Exceptions / Non-Refundable Items

Certain items cannot be refunded, including:

  • Successfully activated license keys — once a Microsoft license key has been activated on a device or account, the sale is final and non-refundable.
  • Bulk, custom, or enterprise license orders (B2B / volume licensing).
  • Orders where more than 30 days have passed since the license key was delivered.
  • Gift cards, promotional codes, or sale items marked as final sale.
  • License keys that have been shared publicly (posted on forums, YouTube, social media, etc.), since Microsoft may flag them as compromised.

If you have questions or concerns about whether your specific order is eligible, please contact us at info@dotkeys.net before completing your purchase.

Exchanges

The fastest way to ensure you get the product you need is to contact our support team. We will:

  1. Verify the issue with your current license key.
  2. Provide a replacement key for the correct product or version at no extra cost.

If a replacement of the same value is not possible, or you would prefer a refund instead, we will happily process a full refund to your original payment method.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if your order is being delivered into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As our products are digital, the following conditions apply:

  • The license key must not have been activated or used.
  • The license key must be in its original (delivered) state.
  • Proof of purchase is required.

To exercise this right, contact us at info@dotkeys.net before the 14-day period expires.

Refunds

Once we have received and inspected your request, we will notify you whether the replacement or refund has been approved.

  • If approved, your refund will be automatically sent to your original payment method within 10 business days.
  • Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@dotkeys.net and we will follow up with the payment processor on your behalf.